Director of Customer Operations (Chicago)

Location: Chicago, IL, United States
Job Number: 57695

Our client, a growing educational publisher specializing in world language content, is seeking a bilingual Director of Customer Operations to join their team. This role will lead the customer service and order fulfillment functions in Chicago while driving process improvements to enhance efficiency and customer satisfaction.

If you have…

  • Demonstrable experience in the education sector, particularly in logistics, purchasing, or EdTech.
  • High-volume customer service experience, with proven success in managing teams of 5+ people.
  • Working proficiency in Spanish.
  • Bachelor’s degree or higher from an accredited institution.

please apply!